Frequently asked questions
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How do I get started?Before being able to access the Banaunu editor, you need to register. After registering, login with your login details and click on ‘create new project’.
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Which screen sizes are available within Banaunu?When creating a project, you will get a variety of preset screen sizes from which you can choose. Or you set any custom size you want.
Following is an overview of the preset screen sizes:
Desktop (Web):
- 1280 x 1024
Portrait:
- iPad: 768 x 1024
- iPhone 6 plus: 540 x 960
- iPhone 6: 375 x 667
- iPhone 5: 320 x 568
- iPhone 4: 320 x 480
- Nexus 10: 800 x 1280
- Nexus 7: 600 x 960
- Nexus 5: 360 x 598
- Android Tablet 1: 800 x 1280
- Android Tablet 2: 600 x 1024
- Android Phone 1: 480 x 640
- Android Phone 2: 360 x 640
Landscape:
- iPad: 1024 x 768
- iPhone 6 plus: 960 x 540
- iPhone 6: 667 x 375
- iPhone 5:568 x 320
- iPhone 4:480 x 320
- Nexus 10:1280 x 800
- Nexus 7: 960 x 600
- Nexus 5: 598 x 360
- Android Tablet-1: 1280 x 800
- Android Tablet-2: 1024 x 600
- Android Phone-2: 640 x 360
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My project looks different on the screen than in the preview, what’s happening?You probably have set the screen size for a device and are viewing it in a browser still including the browser bars. If you set the browser to full screen you will see the project as you have designed it.
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How do I create an animation?Click here to follow our tutorials.
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Which file formats does Banaunu support?Banaunu supports all web formats of images, audio and video. Files are created in HTML5. Information on HTML5 formats can be found here.
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Which browsers does Banaunu support?This is a tricky one. Banaunu creates HTML5 files, and not all of the HTML5 specifications are supported by all browsers. Following are HTML5 supported browsers that we recommend:
IE 11+
Firefox 34+
Chrome 35+
Safari 7+
Opera 26+
Android Browser 4+
iOS Safari 6+ -
Can Banaunu develop an app for me?Yes, we can! Mail your design and specification to info@banaunu.com and we’ll make you an offer you can’t refuse!
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How can I share a project?Go to the dashboard page. Select the project you want to share, click the ‘share’ button and fill in the email address of the person(s) you want to share the project with. Banaunu automatically sends an email with a link to the project. Shared projects are protected with a password. The project password is included in the email that is sent.
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How can I download my prototype?For downloading the HTML5 files of your prototype, you can buy credits for download. View our pricing page for the actual prices of downloads.
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How do I put my publication online?Download your project from Banaunu. Upload the downloaded files to your server via ftp. You can simply host it as a normal website.
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Can I remove the Banaunu logo from my prototype?Yes, in some of the paid plans, you can remove the logo and upload your own logo. In the free plan, it is not possible to remove the Banaunu logo.
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In which file formats can I download my project?Your downloaded project will be a fully HTML5 compliant package, containing the JS/HTML/CSS and script files.
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What can I do with the download? Why should I download?When downloading, you get a zip file containing your whole project including an index.html. This allows you to put it anywhere you want! You can upload the files to a server to access the publication online, or just store the files locally and view offline.
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Can I evaluate Banaunu for free, before purchasing a license fee?Yes, you can try out Banaunu for free. Just go to our pricing plans page and subscribe for the free account.
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Where can I find the Banaunu general terms and conditions?You can find the Banaunu general terms and conditions on this page.
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How do you provide support?On each page of the Banaunu editor you find a help section, tailored to the functionality offered on that page. Furthermore, you can check out this FAQ section. Did you subscribe for a Corporate pricing plan? Corporate clients can post their questions by email or contact us by phone.
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What measures do you take to make sure my personal details are safe with you?We use SSL encryption, which is 128 bit encryption allowing. This makes sure your data is secure with us.
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My project is highly confidential, can Banaunu see my project?No, even we can’t see your project. Its yours and yours only. Please do take in mind that assets like video, audio, images should be legally yours and compliant to local legislation.
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Support
Get in Touch
Banaunu
- Landpoortstraat 5
PO Box 15
4797 ZG Willemstad - The Netherlands T: +31 (0)168 476 144
- info@banaunu.com